Terms of service

1. Agreement

By creating a Laki Bits account or using the service, you agree to these Terms. If you're using Laki Bits on behalf of an organization, you represent that you have authority to bind it.

2. The service

Laki Bits provides AI-native Salesforce tools. LakiQL compiles your queries to SOQL, Apex, or a local extract and runs them against the org(s) you connect, with optional AI-assisted query generation and exports to CSV, Excel, Jupyter, and Google / Microsoft formats. Laki Agent analyzes your Salesforce org, surfaces findings, and proposes fixes that are applied only after you approve them.

3. Your account

• You're responsible for protecting your login credentials and Salesforce OAuth tokens.
• You may not share an account, or use the service to operate a competing product.
• We may suspend or terminate accounts that materially breach these Terms.

4. Acceptable use

You agree not to:

• Use the service to access data you don't have permission to access.
• Attempt to bypass Salesforce's row-level or field-level security.
• Reverse-engineer, scrape, or copy the service except where mandatory law allows.
• Run automated load exceeding the rate limits in your plan.
• Use the service in violation of applicable export controls or sanctions.

5. Your data

Salesforce data you query or analyze remains yours. We process it solely to deliver the service, as described in the Privacy policy.

6. AI-generated output

LakiQL's "Ask in English" and Laki Agent's generated fixes use language models, which can produce output that is wrong, incomplete, or broader than you expected. Always review generated queries and proposed changes before running or approving them. Laki Agent does not modify your org or its metadata until you explicitly approve a change. You're responsible for the queries you run and the changes you approve.

7. Early access and billing

Laki Bits is currently in early access. If we introduce paid plans, we'll give advance notice in-app and by email before any charge. Paid plans charge monthly in advance, you can cancel at any time with cancellation effective at the end of the current billing period, and prepaid amounts for unstarted periods are refundable. Early access may include usage limits and is provided without an uptime commitment.

8. Warranty disclaimer

The service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these Terms or the service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages.

10. Termination

You may stop using the service and delete your account at any time. We may terminate or suspend access for material breach with reasonable notice, unless immediate action is needed to protect the service or other users. Sections that should reasonably survive termination do.

11. Changes

We may update these Terms as the product and the law evolve. We'll post the new version here with a fresh "last updated" date and email active account holders for material changes. Continued use after the change date means you accept the new Terms.

12. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law principles. Any dispute will be brought in the state or federal courts located in San Francisco County, California.

13. Contact

Questions? Email hello@lakibits.com.